1. Order Cancellation by You
- You may cancel an unshipped order within 24 hours of placing it by emailing marcuis@khulumanigroup.co.za with your order number.
- Once an order has been dispatched it cannot be cancelled; the Returns Policy applies.
- Custom, made-to-order or personalised items cannot be cancelled once production has started.
2. Cancellation by KMG
We may cancel an order if the item is out of stock, if there was a pricing or description error, or if we suspect fraud. In such cases we will notify you and issue a full refund.
3. Refund Eligibility
- Refunds are issued for cancelled orders, defective goods, or approved returns under our Returns Policy.
- Consumer Protection Act (CPA) rights are preserved in full.
4. Refund Method & Timing
- Refunds are made to the original payment method.
- Approved refunds are processed within 7 – 10 business days. Your bank may take additional time to reflect the credit.
- Original shipping fees are non-refundable except where the return is due to a KMG error or defective goods.
5. Bookings & Deposits
Booking deposits for artist and event services are governed by the specific booking agreement issued at the time of confirmation. Where no separate agreement exists, deposits are non-refundable within 30 days of the event date.
6. Contact
All refund and cancellation requests: marcuis@khulumanigroup.co.za.