1. Return Window
You may request a return within 14 days of receiving your order. Items must be unused, in original condition, with tags attached and in the original packaging.
2. Items That Cannot Be Returned
- Custom, made-to-order or personalised items.
- Underwear, swimwear and pierced jewellery for hygiene reasons.
- Digital downloads and gift cards.
- Items marked "Final Sale".
3. How to Return
- Email marcuis@khulumanigroup.co.za with your order number, the item(s) you wish to return and the reason.
- We will reply within 2 business days with return instructions and a return authorisation.
- Ship the item back using a tracked courier of your choice.
- Once received and inspected, we will confirm the outcome within 5 business days.
4. Return Shipping Costs
- Return shipping is the customer's responsibility for change-of-mind returns.
- KMG covers return shipping where the item is defective, damaged on arrival or incorrectly supplied.
5. Exchanges
Subject to stock availability, we are happy to exchange items for a different size or colour. If the requested item is unavailable, we will issue a refund per the Refund & Cancellation Policy.
6. Defective or Damaged Items
Please inspect your order on delivery and report any defects or damage within 48 hours. Under the Consumer Protection Act you may be entitled to a repair, replacement or refund for defective goods.